Frequently Asked Questions

Can I change the name or other details on my tickets?

Yes, but only the person who purchased the ticket can make these changes on Eventbrite. You are free to change your ticket details up to two days before the conference, including name, title, etc. Please make sure these details are correct as they will be what we show on your badge! Just login to eventbrite and make the changes, following these instructions. If you can’t reach the person who purchased the ticket in order to get them to change the information please contact us on TICKETS@MINDTHEPRODUCT.COM and we will help you make the updates.

Can I get a refund?

We offer a full refund up to one month before the conference. Simply log in to eventbrite and request the refund following these instructions. As with changes, only the person who purchased the tickets can request a refund.

Can I pay by invoice?

As we are a small team we only offer payment by invoice if you are buying 5 tickets or more due to the additional overhead. Please also note that no tickets are held/issued until payment of the invoice has been received, and only General Release tickets can be purchased by invoice. Request to pay by invoice by emailing tickets@mindtheproduct.com

How can I sponsor an event?

Get in touch with sponsor@mindtheproduct.com for more information!

Do you offer discounts for students, startups, non-profits, etc?

The only discounts we offer are the Early Bird (limit one ticket per order), which sell out in a matter of minutes, and the group discounts on General Release tickets where we do 10 tickets for the price of 9. We receive requests for discounts from students, nonprofit organizations, government organizations, and individuals paying for their own tickets and don’t feel it’s our place to make a call on who benefits. To ensure you hear about the Early Bird tickets make sure you are part of the our slack channel and receive our newsletter.

Can you create an invitation letter for my visa application?

Absolutely. Fill in your details here and we will issue you an invitation letter. You will need to have already purchased a ticket for us to send you a letter. If your visa application is rejected for whatever reason, you can still request a refund in alignment with our refund policy.

Do you have a call for speakers? How can I get on stage?

We are always on the lookout for great speakers and research extensively to find the right mix and level of speakers to put on the #mtpcon stage. While we don’t do an open call for speakers, feel free to send us suggestions along with a recent video of a keynote talk. Keep in mind that we get numerous applications and are very selective to ensure we provide the best possible content for our audience. We also regularly check local ProductTanks for standout speakers that we could put onstage. If you are interested in speaking at ProductTank – contact your local organiser.

How do I stay up to date and meet people in the community around the conference?

We have a number of ways for you to meet other attendees and engage with events surrounding the conference. Make sure you read the emails that go out in the lead up to the conference to find out what networking app we are using and for extra events around each conference. Join the #mtpcon channel in our Slack Community to hear what others are doing around the conference or to meet other product people going to the event.

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